Privacy & Cookies

At champagnecartel.com (and our company Champagne Cartel Media Pty Ltd), we are committed to protecting the privacy and security of our customers and site visitors, including you. We fully appreciate and respect the importance of data privacy and security on the Internet.

We believe you should feel both informed and empowered when it comes to our handling and usage of your information.  This notice therefore explains:

  • what information we collect when you’re using our website, or when you’re communicating with us;
  • why we collect that information;
  • how we may then use that information;
  • how we share that information;
  • how long we keep your information, and how we protect it whilst we have it;
  • what we won’t do with your information; and
  • what choice and options you have to control your information.

Because we’re an online business, the wording does have to get a little technical at times.  But we’ve done our best to try to explain things as clearly as we can. We’re unlikely to have done this perfectly though, so we’re always happy to take any questions, comments or suggestions relating to this notice.  Just contact our Customer Care team if you’d like to discuss this with us.

Our over-arching data principles

Everything we do relating to your information is covered by the following over-arching data principles:

  • Your information belongs to you, not us – you should be able to control it, and you should know about, and be comfortable with, everything that we do with your information;
  • We will only collect, keep, use and share your information either (a) for genuine business purposes that we’ve explained clearly to you and that you haven’t objected to, or (b) where we’re legally required to do so – and as soon as those purposes have been fully achieved, we will delete your information;
  • We will be as clear and open as we can with you on what information we collect, why we collect it and how we use it, so you are informed and able to make decisions to control your information in the ways you’re comfortable with;
  • As long as we have your information, we will keep it up to date and protect it as if it was our own sensitive information, using appropriate security safeguards, having kept on top of and appropriately taken into account the latest industry standards and best practice.

How do we collect information about you?

In any interaction you may have with champagnecartel.com, we collect information in three possible ways:

1. When you directly give it to us (“Directly Provided Data”)

When you sign up for our site, or any time you purchase our products, or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes, or clicking on active buttons on our side, like ‘Add to Cart’.  All this information requires a direct action by you at that time in order for us to receive it.

2. When you give us permission to obtain from other accounts (“User Authorised Data”)

Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services.  For example, social media is an important part of how Champagne Cartel interacts with our customers.  In using social media (e.g. by signing onto champagnecartel.com using your Facebook, Instagram or Twitter log-in), you may give us permission to access your information in that social media channel or in other services.  So, if you did choose to link your Facebook, Instagram or Twitter account, this would enable us to obtain information and content from those accounts.  Or if you’re using champagnecartel.com on your mobile, you can also choose to provide us with location data.  The information we obtain from those services does depend on your settings for that service or their privacy policies.  So you should always regularly check what those are.

3. When our systems collect information or data that are connected to champagnecartel.com (“System Collected Data”)

These days, whenever you use a website, app, or other Internet service, there’s certain information that gets created and recorded automatically by the IT systems necessary to operate that site, app or service. The same is true when you use our websites, apps and services.  For example:

(a)   when accessing champagnecartel.com, we use “cookies” (a small text file sent by your computer each time you visit our website, unique to your champagnecartel.com account or your browser) to make it easier for you to use champagnecartel.com, improve your shopping experience with us or so we can record log data relating to the pages you viewed and activities you carried out during your visit.  For example, we may use cookies to store your language preferences or other champagnecartel.com settings, so you don‘t have to set them up every time you visit champagnecartel.com.  These cookies may be “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you or your browser deletes them). Some of the cookies we use are directly associated with your champagnecartel.com account (relating to things like the email address you gave us), and other cookies are not.  There are more details on our cookie usage below; or

(b)   In addition, the type of device you’re using to access champagnecartel.com and the settings on that device may provide us with information about your device, including what type of device it is, what specific device you have, what operating system you’re using, what your device settings are, and why a crash has happened. What information we can be provided with depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or an Android phone. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.

What about cookies?

We use cookies when you visit our site.  There are four main types of cookies – here’s how and why we use them.

(1)   Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Cart”.

(2)   Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.

(3)   Customer preference cookies – when you are browsing or shopping on champagnecartel.com, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.

(4)   Targeting or advertising cookies – these cookies are used to deliver ads relevant to you.  They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future.  If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.  Further information about cookies can be found at www.aboutcookies.org.  Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete champagnecartel.com user experience that we pride ourselves on providing our customers.

How may we use your information?

We collect all of this information from you for a number of different purposes, which we want you to understand – all of these purposes apply wherever champagnecartel.com does business, including countries outside your own.  A number of specific uses for specific data is already detailed above.  But we often need to use lots of different types of information or data collectively in order for champagnecartel.com to work and in order to be able to provide the Services to you.  These more fundamental purposes include the collective use of your information:

  • To ensure that our site’s content is presented as effectively as possible for you, and to enable you to participate in interactive features of our site, when you choose to do so – for example by providing you with more customised services and a more customised experience on champagnecartel.com through things like language-specific profile pages, updates, and content, news, style advice and/or recommendations relevant to you to customise your experience on champagnecartel.com
  • To set up, and manage your account, so you can place orders, so we can provide our products and services to you, so we can make sure that the items you order get to you (and get there on time!), so we can communicate with you about your orders and your account, so we can track potential problems and trends, and customise our support responses to better serve you – basically, this relates to the nuts and bolts of our online retail business.  It’s everything involved in putting the products on the website, so you can browse them and then order them, and so we can then deliver them to you and answer any questions or queries you may have. These are all the things that make champagnecartel.com tick – and that get you looking good in your choice of our products!
  • To ensure that our users are genuine and to ensure that we are paid for goods that we despatch – for example, by using personal information, or disclosing that personal information to a credit reference or fraud prevention agency, in order to confirm your identity and conduct appropriate anti-fraud checks. Any such credit reference or fraud prevention agency may keep a record of that information but please note that a formal credit check is not performed and your credit rating will not be affected.
  • To update you on our latest products, news and special offers – If you have registered with us or provided us with your email address and elected to receive marketing communications from us, we will occasionally update you on our latest products, news and special offers via e-mail, post, telephone and other means available through the Services, including mobile text messages and push notifications. You will also be given the opportunity to receive such communications from us and selected third parties. This includes if you choose to use the Facebook “like” button to indicate you like any of our pages or apps. These messages will be sent to you based on your profile information and messaging preferences as selected by you in relation to your account.  Please keep your settings up to date or contact our Customer Care team if you wish to change any of these preferences, including unsubscribing from our mailing list.
  • To target champagnecartel.com banners and ads to you when you’re on certain other websites (what’s called Digital Marketing Re-targetting) – we do this using a variety of digital marketing networks and ad exchanges, and advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, and the banners and ads you will see will be based on your previous use of champagnecartel.com (for example, your champagnecartel.com search history, the content you read on champagnecartel.com, etc.) or on champagnecartel.com banners or ads you’ve previously clicked on.
  • To carry out polls, surveys, analysis and research on how our site is being used, customer views, what we could do better etc, – these polls, surveys, analysis and research may be conducted by champagnecartel.com, or third parties. champagnecartel.com or those third parties may follow up with you via email regarding your participation unless you have opted out of receiving email messages. We may use third parties to deliver incentives to you to participate in polls, surveys, analysis or research, and verifying your contact information, which may require your contact information and other personally identifiable information to be provided to the third party fulfilling the incentive offer.
  • To make our products and services better and to develop new ones – champagnecartel.com uses and stores site statistical information and log data, to help it identify potential areas to improve the services we offer.

Our over-arching data principles

Everything we do relating to your information is covered by the following over-arching data principles:

  • Your information belongs to you, not us – you should be able to control it, and you should know about, and be comfortable with, everything that we do with your information;
  • We will only collect, keep, use and share your information either (a) for genuine business purposes that we’ve explained clearly to you and that you haven’t objected to, or (b) where we’re legally required to do so – and as soon as those purposes have been fully achieved, we will delete your information;
  • We will be as clear and open as we can with you on what information we collect, why we collect it and how we use it, so you are informed and able to make decisions to control your information in the ways you’re comfortable with;
  • As long as we have your information, we will keep it up to date and protect it as if it was our own sensitive information, using appropriate security safeguards, having kept on top of and appropriately taken into account the latest industry standards and best practice.

How do we collect information about you?

In any interaction you may have with champagnecartel.com, we collect information in three possible ways:

1. When you directly give it to us (“Directly Provided Data”)

When you sign up for our site, or any time you visit champagnecartel.com, or purchase our products, or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes, or clicking on active buttons on our side, like ‘Add to Bag’.  All this information requires a direct action by you at that time in order for us to receive it.

2. When you give us permission to obtain from other accounts (“User Authorised Data”)

Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, social media is an important part of how champagnecartel.com interacts with our customers.  In using social media (e.g. by signing onto champagnecartel.com using your Facebook, Instagram or Twitter log-in), you may give us permission to access your information in that social media channel or in other services.  So, if you did choose to link your Facebook, Instagram or Twitter account to champagnecartel.com, this would enable us to obtain information and content from those accounts.  Or if you’re using champagnecartel.com on your mobile, you can also choose to provide us with location data.  The information we obtain from those services does depend on your settings for that service or their privacy policies.  So you should always regularly check what those are.

3. When our systems collect information or data as you use our websites or apps, or use websites or apps that are connected to champagnecartel.com (“System Collected Data”)

These days, whenever you use a website, app, or other Internet service, there’s certain information that gets created and recorded automatically by the IT systems necessary to operate that site, app or service. The same is true when you use our websites, apps and services.  For example:

(a)   when accessing hampagnecartel.com, we use “cookies” (a small text file sent by your computer each time you visit our website, unique to your champagnecartel.com account or your browser) to make it easier for you to use champagnecartel.com, improve your shopping experience with us or so we can record log data relating to the pages you viewed and activities you carried out during your visit.  For example, we may use cookies to store your language preferences or other champagnecartel.com settings, so you don‘t have to set them up every time you visit champagnecartel.com.  These cookies may be “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you or your browser deletes them). Some of the cookies we use are directly associated with your champagnecartel.com account (relating to things like the email address you gave us), and other cookies are not.  There are more details on our cookie usage below; or

(b)   In addition, the type of device you’re using to access champagnecartel.com and the settings on that device may provide us with information about your device, including what type of device it is, what specific device you have, what operating system you’re using, what your device settings are, and why a crash has happened. What information we can be provided with depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or an Android phone. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.

How do we share the information we collect?

We are aware that it is champagnecartel.com that you are trusting with your information, not some other company.  But, to be able to carry out our business, we do need to work with a number of third parties who are experts in their particular fields – after all, we’re good at what we do, but we’re not good at everything!  We are very careful who we share your information with, but it is important that you understand when that sharing takes place and why, and that’s what this section explains.  The limited instances where we may share your information include:

  • We share your information internally within Champagne Cartel Media Pty Ltd when required for our business to function
  • We share your information when we’re required to comply with a legal request
  • We share your information where we believe it’s reasonably necessary to protect champagnecartel.com or our customers: We may therefore disclose your information (including your personally identifiable information) if we have a good faith belief that disclosure is reasonably necessary to (1) detect, investigate, prevent, take action regarding or otherwise address suspected or actual illegal activities, fraud, security or technical issues or to assist government enforcement agencies; (2) enforce or apply our terms and conditions of usage; (3) investigate and defend ourselves against any third-party claims or allegations; (4) protect the security or integrity of our Service; or (5) to exercise or protect the rights, property, or safety of champagnecartel.com, our customers, or others.
  • We share your information externally with other partners when we have your consent to do so:  This includes our marketing partners and social media partners (like Facebook, Instagram or Twitter, if you’ve chosen to link your champagnecartel.com account to those services or publish your activity on champagnecartel.com to them) as well as third parties to deliver incentives to you to participate in competitions, offers, polls, surveys, analysis or research.  We only believe in partnering with companies that we believe are right for champagnecartel.com and its customers, and that enhance our services.  On that basis and only on that basis, we may therefore disclose your personal information (including your personally identifiable information) to such third parties who are obligated to champagnecartel.com only use it in line with our instructions, and not to disclose or use it for other purposes.  We are confident that we can trust those third party service providers with your information.  But, as we know that people can feel strongly about their information being shared with companies when it is not essential to do, we will only do so where you have given us your consent to do that.  And if you change your mind at any time, we’ll stop that sharing as soon as we can.  More details on how to do that are set out below.
  • We may share aggregated or non-personally identifiable information with our brands and other product providers. For example, we may tell brands stocked on champagnecartel.com how many people viewed or purchased one of their product lines.We may share aggregated non-personally identifiable information externally: We do also share certain information which, whilst not personally identifiable information relating to you, does include information that relates to your usage of our products, sites and Services, aggregated together with the same information from other users for example.  Even though this would not include your personally identifiable information, we nonetheless want you to be able to understand that level of sharing as well.  This sharing therefore happens for reasons such as these:
    We may provide reports containing aggregated information about your activities on various pages on our websites, or what are called ‘impressions’, to companies hosting champagnecartel.com plugins and similar technologies to help them measure champagnecartel.com-generated traffic to their websites.

How we DON’T use your information

  • WE WILL NOT Sell your information without your consent: We will not sell your personally identifiable information – including your name, address, e-mail address, or credit card information – to any third party.  We believe this is absolutely essential to receive and repay your trust in us.
  • WE WILL NOT Share your information with third-party advertiser or ad networks: We do not currently display third party adverts on our website and, even if we did, we would not support sharing your personally identifiable information with any third-party advertiser or ad network.

How long to we keep information from you?

In the explanations above, we have tried to be as specific as we can about how long we keep your information for.  But in general we retain the information you provide either while your account is in existence, or as needed to be able to provide the services to you, or (in the case of any contact you may have with our team) for as long as is necessary to provide support-related reporting and trend analysis only.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.

 

Your options and choices

We want you to have simple and meaningful choices over your information. While we work hard behind the scenes to protect you and your data at all times, we’re also committed to providing you with tools to further manage the privacy and security of your information yourself.

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

  • At any time, you can request a copy of the personal data we hold on our systems about you.  If you wish to do so, please contact our team who will be able to assist you with your query.  We won’t charge you anything for this, but we might need to ask some further questions to confirm your identity before we provide any information.
  • You can opt-out of receiving marketing communications from us at any time.This can be done through your account settings, by clicking on the “unsubscribe” link in any email communications which we might send you, or by contacting our team.  Once you do this, we will update your profile to ensure that you don’t receive further emails.  Please note that this might take a few days for all our systems to have updated with that fact, and that you might receive a small number of emails from us while we process your request.
  • You can close your account, also through our account settings. If you close your account(s), we’ll deactivate it and will generally delete closed account information within 30 days of account closure, except as set out in this notice.  However, we may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud and spam).  Please note though that, if you have shared any information with others through the champagnecartel.com social media channels for example, that information may remain visible, even after you have closed your account.
  • You can also contact us by the same method to change, correct, or delete your personal information controlled by champagnecartel.com regarding your profile at any time.  Please note though that, if you have shared any information with others through the champagnecartel.com social media channels for example, that information may remain visible, even after you have deleted the information from your own account.
  • You can verify the details you have submitted to champagnecartel.com by contacting our team.  Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.
  • You may also have choices available to you through the device or software you use to access champagnecartel.com. For example, the browser you use may provide you with the ability to control cookies or other types of local data storage, or your mobile device may provide you with choices around how and whether location or other data is shared with us.  [In particular, if online adverts are not to your liking, we would encourage you to find out more about the Do Not Track browser setting.] To learn more about these choices, please refer to your device or software provider.

Protecting your security

We are always striving to make sure your information is protected.  As soon as we receive your information, we use various security features and procedures, taking into account industry standards, to try to protect the personal information that you provide and to prevent unauthorised access to that information.  For example:

  • We also offer secure “https” access to the all parts of champagnecartel.com website.
  • Access to your data on champagnecartel.com is password-protected, and sensitive data (such as credit card information) is protected by SSL encryption when it is exchanged between your web browser and champagnecartel.com. To further secure your credit card, we also don’t keep details of the security code (or CCV number) that you need to input in order to complete an order using your credit card.
  • To protect any data you store on our servers, we regularly monitor our system for possible vulnerabilities and attacks, as well as carrying out penetration testing of our own on those systems to try to identify possible improvements.

We will do our best to protect your personal data.  Unfortunately, security cannot be guaranteed though.  There are therefore a number of general things we would also recommend that you do.  Please help keep your account safe by using a strong password that includes characters other than just letters.  We will also encourage you not to use the same password across all or many of your online accounts.  As emails, instant messaging, and similar means of communication are not encrypted, we also would recommend not communicating any confidential information through these means.

Contacting us

Both the information you provide to us, and the information we collect, is controlled by Champagne Cartel Media Pty Ltd, including for the purpose of the Data Protection Act 1998 (the Act) and any other applicable laws.

We are always keen to hear from our customers (especially if you feel we’ve let you down or fallen short of your expectations). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – after all, we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the ASOS team, who will be delighted to answer any questions you may have.

You can contact us at: Customer Care team